Returns & Refunds

1. Tell us within 14 days of receiving the goods: email info@kipos.cy with your order number, or use the model withdrawal form below. No reason is needed.

2. Send the goods back without undue delay, at the latest within 14 days of telling us. Pack them so they arrive undamaged; the return costs are yours.

3. We refund every payment, including standard delivery, within 14 days of your notice, using the same payment method unless you agree otherwise. We may wait until the goods are back with us.

Goods made to your specification are excluded. A faulty item is a different case: you are entitled to a free repair, replacement or refund under the legal guarantee, see below.

As a consumer, you may withdraw from a distance contract within 14 days without giving a reason. The period runs from the day you (or someone you nominate) receive the goods.

To withdraw, tell us clearly before the deadline: email info@kipos.cy or write to 1 Petsokatalytous, 8577 Tala, Paphos, Cyprus. You may use the model withdrawal form: "To Kipos: I hereby give notice that I withdraw from my contract for the following goods [ ], ordered on [ ], received on [ ]. Name, address, date."

After withdrawing, return the goods without undue delay (within 14 days). We refund all payments (including standard delivery) within 14 days of being notified; we may withhold the refund until we receive the goods back. You are responsible for return costs and for any diminished value from handling beyond what is necessary to inspect the goods.

The right to withdraw does not apply to goods made to your specification or clearly personalised, or to other cases provided by law. If we fail to inform you of this right, the withdrawal period is extended by up to 12 months.

Under Cyprus and EU law you have a legal guarantee of conformity: goods must match their description, be fit for purpose and of satisfactory quality for at least 2 years from delivery. During the first 6 months, any lack of conformity is presumed to have existed at delivery unless we show otherwise.

If goods are faulty or not as described, you are entitled first to a free repair or replacement, and to a price reduction or a refund where repair or replacement is impossible, disproportionate or not completed within a reasonable time. Please tell us within 2 months of noticing the problem. This statutory guarantee is in addition to, and not limited by, any manufacturer's warranty. See our Warranty & Care page.

If something goes wrong, contact us first at info@kipos.cy and we will try to resolve it. As a consumer in Cyprus you may also contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry, the Cyprus Consumers Association, or a competent Alternative Dispute Resolution (ADR) body.